Customer Success Manager - US team

Job description

CHEQROOM is the number-1 equipment-management software and we are getting ready to further scale globally.

Our mission? Let makers make!

We make equipment management delightfully simple for companies like Google, Airbnb, NBC, ESPN,… We help them to stay on top of their inventory by digitizing the entire process through an intuitive and collaborative software solution that saves both time and money. Allowing them to focus on their passion to create.

Why should you join us?

We are a fast moving scale-up with offices in the beautiful city of Ghent, (Belgium) and lively New York.

Joining Cheqroom is joining a highly motivated and inspiring team of colleagues who are happy to take you on this rollercoaster of challenges and experiences! We think outside the box and welcome everyone!

We top it with flexible working hours 🛋, a yearly personal learning budget 👩‍🎓, extra benefits 🌍 🚑 💶 🖥 and a great company culture where you will feel right at home! 🚀

We’re currently looking for a Customer Success Manager to help us grow and process our customer base! 🇺🇸

Key Responsibilities

  • Onboard new customers with an emphasis on creating a solid workflow and strategically mapping new customer data.
  • Manage your account portfolio by being a trusted advisor and valued partner to your customers and identify the key contacts and partners on each account and understand their strategic goals, opportunities and challenges. Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of goals and outcomes
  • Work through renewal conversations and identify opportunities for upsell through regular interactions with customers
  • Work with existing customers to increase the value they receive from our product and identify and create an action plan for those customers who are rapidly growing and who may need extra love. Drive engagement from customers using email, phone and zoom communications
  • Collaborate with other Success team members and teams at large (Sales, Support, Marketing, Product) to deploy resources for customers and gather information for company insight as needed.
  • Host roundtables, webinars and other types of virtual events to boost information and resources for the Cheqroom community.
  • Assist on virtual engagement strategy by creating /contributing to written and video content on platform and equipment management best-practices
  • Maintain a deep understanding of Cheqroom's product features and capabilities

Job requirements

Are you the one?

  • 2+ years experience working in Customer Success or related field for a software/technology company
  • You are located in NYC
  • Experience driving renewal and upsell conversations with customers
  • Experience in driving software adoption and usage
  • Excellent verbal, written communication and interpersonal skills
  • Project Management experience with a proven track record of managing multiple projects to completion along with excellent planning and organizational skills

Bonus points if you

  • Have experience in a SaaS environment.
  • Are not shy to be on camera. Have you seen our videos, by the way? 🎥
  • Are a dog person (Just kidding...or are we?)

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates, so please don’t hesitate to apply — we’d love to meet you!

So What’s In It For You?
Work Environment:
We’re a hybrid-friendly team. You’ll be part of a remote work culture that emphasizes online communication (Slack, Zoom).

Diverse teams build better products.
Legally, we need you to know this:
Cheqroom does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:
We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.

  • The opportunity to help build a fast-paced, scale-up in an international scene
  • The ability to create, implement and grow with a fast-growing team of people who are enthusiastic and passionate about what they do
  • 20 days paid vacation
  • Paid sick days
  • Health insurance
  • Generous personal training allowance
  • Cool office space in NYC & Ghent